WARRANTY POLICY |
| QUALITY ASSURANCE |
| At Remarkable Furniture LLP, we take pride in the exceptional quality of our products. We manufacture our furniture using premium-quality raw materials. Each item undergoes careful inspection before it is shipped to ensure it meets our high standards of craftsmanship. |
| MATERIAL & WORKMANSHIP QUALITY |
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We are committed to the quality of our products and offer a one-year warranty against faulty material and workmanship, effective from the date of sale. This warranty includes free-of-charge repair or replacement of any such product within this one-year period. |
| PRODUCT VARIATIONS ACKNOWLEDGEMENT |
| Due to the handcrafted nature of our furniture, customers should anticipate minor variations in design, colour, size and finishing. These variations are inherent characteristics of natural and handmade products and add value to our products. |
| PROOF OF PURCHASE REQUIREMENT |
| Please retain your purchase receipt as it is necessary for processing any warranty claims along with the unpacking video. |
| DEFECT REPORTING |
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At Remarkable Furniture LLP, we prioritize your satisfaction and stand behind the quality of our products. To ensure a smooth resolution for potential warranty claims, we kindly ask our valued customers to record a video while unpacking the product. This video serves as crucial documentation if any concerns or issues arise with the delivered item. Please note, taking a video during the unwrapping process is mandatory and significantly aids in addressing potential warranty or defect claims more efficiently. Refunds cannot be processed without the accompanying video and photo documentation.
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| DEFECT RESOLUTION |
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At Remarkable Furniture LLP, addressing material defects is a priority. We promptly and professionally handle such instances, opting to repair or replace the affected product without extra charges. Please note, any repair or replacement conducted does not extend the original warranty period. Additionally, to ensure a smoother resolution process, providing a video during the unpacking stage is mandatory |
| UNDERSTANDING THE WARRANTY COVERAGE |
| At Remarkable Furniture LLP, our commitment is to provide exceptional quality and service. Our warranty coverage ensures peace of mind for our valued customers. Below is a concise overview of the limited warranty coverage and exclusions: Covered items under 1-year limited warranty:
Normal Aging: This includes wear, staining, fading, scratches, and breakage at joints, which are inherent to regular usage.
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| CLAIM PROCEDURE |
| Initial Contact: File a claim via email to support@remacustomer.com. Include your order number, detailed issue description, and clear photographs and videos showing the defect along with the purchase bill copy.
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